CORONAVIRUS (COVID-19) SAFETY POLICY

(UPDATED 17TH MAY 2021)

Coronavirus restrictions remain in place across England and we continue to adhere to all guidelines that are currently in place to ensure the health and safety of all our guests and staff.

We would reassure you that there are a number of procedures in place to ensure a safe and worry-free visit to the hotel and each member of our team have received full training on all our new operating procedures, including the correct use of Personal Protection Equipment, and Risk Assessments have been completed for all aspects of our business.

WHAT TO EXPECT

FOR OUR RESIDENTS

All guests must scan our NHS QR Code using your smart phone on your arrival at the hotel to assist with the NHS Test & Trace programme.  If you do not have the app then we will ensure we have manually recorded your correct contact details on your booking.

A face covering must be worn in all public areas of the hotel unless you are seated at a table to eat or drink, or you are exempt under medical grounds.

We have introduced an online check-in process to reduce the contact time with our Reception team on arrival, however you can still check in on your arrival if preferred.

On top of our already high cleaning & hygiene standards, our housekeeping team will give additional attention to all the high touch areas within our bedrooms.  Rooms will not be serviced during your stay however additional in-room supplies can be provided by contacting our Reception team.  Once vacated, rooms will be sanitised using a fogger and also deep cleaned, ready for the next arrivals. 

If you have booked a Breakfast inclusive rate, this will include a Grab & Go Breakfast which includes a hot breakfast sandwich, a carton of fruit juice, piece of fruit, biscuits, crisps and a hot drink.  If you would prefer a cooked breakfast, this can be provided for a small supplement of £2.95 per person.  We would kindly ask you to pre-order your requirements the night prior.

FOR OUR DINERS

We will be offering lunch and dinner to our residents in Hadrians Lounge (Monday – Sunday) or Fells Restaurant is available for dinner on Friday and Saturday evenings and all day on a Sunday. Lunch is available between 12noon – 5pm with dinner served 5pm – 8pm.  Sunday Lunch is available 12noon – 8pm.  We would kindly ask you to pre-order on your arrival.

Our non-residents can now book for indoor dining.  Please note that tables are limited so we would highly recommend you pre-book to avoid disappointment by calling the hotel on 01228 522887.

Please adhere to the current government guidelines with regards to gatherings and only meet with up to 6 people or 2 households.

All guests must scan our NHS QR Code using your smart phone on your arrival at the hotel to assist with the NHS Test & Trace programme.  If you do not have the app then a member of the team will manually record your details which will be stored securely for 21 days.

Face masks must be worn whilst moving around the public areas of the hotel.

Table service will be provided at all times.

PUBLIC AREAS

A face mask must be worn in all public areas of the hotel unless you are seated at a table to eat or drink or you are exempt under medical grounds.

All guests must scan our NHS QR Code using your smart phone on your arrival at the hotel to assist with the NHS Test & Trace programme.

Hand sanitising stations are available at all entrances to the hotel as well as throughout our public areas and all guests are encouraged to use these regularly, in addition to regular hand washing.

Increased frequency of cleaning and sanitising will take place throughout all public areas, with particular attention to all high touch surfaces such as entrances, door handles, reception desk, handrails and public toilets.

Toilet facilities will be available in the lounge area and will operate on a one-in and one-out policy.  We would encourage hotel residents to use their bedroom toilet facilities where possible to assist with social distancing.

We respectfully request that all our customers comply with the latest guidance on social distancing and please respect our right to control distancing throughout the hotel.  Any customer that is disregarding the latest guidance may be required to leave the property.

If either yourself or any member of your household are experiencing symptoms of Covid-19 then please contact us to either cancel or postpone your visit to the hotel.

We will continue to monitor the latest government guidelines to ensure the highest level of safety for our guests and team members and we will update this communication if necessary.  Whilst we will be taking all reasonable steps to prevent any changes to your booking, we cannot accept any responsibility or liability for circumstances beyond our control.


Get In Touch

If you have any queries in regards to our hotel or would like some more information regarding a booking, please feel free to get in touch with us using our contact form below!

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